SSE has been ranked the number one non domestic energy provider at handling complaints from small business customers. The external recognition comes as a result of the Citizens Advice Bureau’s latest quarterly non domestic energy supplier performance league table*.
The league table was first published in September 2016, and SSE was ranked in second place at that time. The most recent report shows that we currently have a complaints ratio of 11.7 per 10,000 customers (or 0.117%) placing us first out of the fifteen largest energy suppliers included in the ranking.
The league table measures how effectively energy suppliers are dealing with complaints from small business customers across Great Britain. The production of this league table follows the charity’s established quarterly complaints league table for household energy customers.
The great results come at a time when SSE Business Energy has been working hard to support and make a difference to all customers. We have recently published 'Our commitment to you’ statement, which states how we plan to keep customers at the heart of everything we do and recognises the importance of meeting the specific needs of different businesses.
Recently, a NPS** survey of SME’s found that over 80% of all positive comments about SSE Business Energy were about how friendly and helpful advisors were, as well as the high level of service. Our brokers were equally positive, the fourth annual survey of Third Party Intermediary (TPI) views on services they receive from suppliers found that SSE once again topped the SME chart with 79% of SME TPIs saying they would be likely (or highly likely) to make a recommendation.
Finlay McCutcheon, Director of SSE Business Energy said: “This league table is an excellent tool and will help businesses to make an informed choice when choosing their energy provider. At SSE, we’re committed to putting customer’s current and future needs at the heart of everything we do; we’re working hard to become a trusted business energy partner that is easy to do business with. We’re proud to see this being reflected by our ranking in this report”.
*The quarterly report measures how effectively energy suppliers are dealing with complaints from small business customers across Great Britain and compares how energy companies rank on handling complaints from best to worst. The production of this league table followed the charity’s established quarterly complaints league table for household energy customers - first launched in 2012.
**NPS is an index that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.